Terms & Policies

Consumer rights information sheet

Consumer – who is it?

Consumer is a natural person who is acting for purposes which are outside his trade, business, craft or profession, speaking more formally a natural person who meets the criteria stated in EU consumer directives (e.g. directive 2011/83).

Consumer vs. professionalist

The general rule is that our Platform is dedicated to professionals. But in the case that you are a consumer, not a professional, you have some additional rights.

Consumer rights

A User who is a consumer (within the meaning of the generally applicable EU law, including the Polish Civil Code) has the opportunity to use an out-of-court complaint consideration and redress procedures. The rules for accessing these procedures are available at the registered offices and from poviat (municipal) consumer ombudsmen, as well as social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and the following Internet addresses of the Office of Competition and Consumer Protection:

• http://www.uokik.gov.pl/spory_konsumenckie.php
• http://www.uokik.gov.pl/sprawy_indywidualne.php
• http://www.uokik.gov.pl/wazne_adresy.php

A User who is a consumer may obtain free assistance in resolving a dispute from a poviat (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (including the Consumer Federation and Association of Polish Consumers). To obtain advice from the Consumer Federation, call the free consumer helpline number 800 007 707 (Poland) the Association of Polish Consumers provides advice at advisers@dlakonsumentow.pl.

If you are from outside Poland, contact your local consumer protection authorities.

On the following site, you will find a table providing information on consumer groups in EU countries, including:

• consumer bodies operating in those countries,
• information on public funding of consumer organisations,
• networks or bodies that bring together consumer organisations and public authorities,
• information on national consumer policies – https://ec.europa.eu/info/policies/consumers/consumer-protection/our-partners-consumer-issues/national-consumer-bodies_en

A User who is a consumer has the option of using out-of-court complaint consideration and redress procedures in accordance with the principles set out at www.uokik.gov.pl in the tab “resolving consumer disputes” and the online dispute resolution platform available at http: // ec .europa.eu / consumers / odr /, in accordance with the Regulation of the European Parliament and of the Council (EU) No. 524/2013 of May 21, 2013 on the online system of settling consumer disputes and amendments to Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Regulation on ODR in consumer disputes).

Consumer’s right to withdraw

The Platform is directed to professionals, however, we would like to inform you that a User who is a Consumer may withdraw from the Contract without giving a reason or incurring costs within 14 days from the date of its conclusion. To withdraw from the Contract, the User should notify the Service Provider by e-mail or telephone or by traditional correspondence before the expiry of the indicated deadline. In order to withdraw from the Contract, the User may use the model withdrawal form, but it is not mandatory.

Model withdrawal form (you can use it, but you don’t have to), should be completed and returned only if you wish to withdraw from the Contract.

If you want to exercise your rights under GDPR, see our Privacy Policy.